How to make a claim
Medical Emergencies
In the event of a medical emergency whilst travelling, Your Travel customers should call
Mapfre Assistance: +44(0) 207 748 6478 for assistance, 24 hours a day, 365 days a year
Need to make a claim?
Before making a claim you will need to complete the appropriate claim form by clicking one of the links to below.
Travel delay & journey continuation
Medical expenses / curtailment
Cancellation / loss of deposit
Alternatively visit one Claims website at www.oneclaimsonline.com. or call the claims handlers directly. You will need your policy number to hand. Office hours are Monday to Friday 9am to 5pm. Call one Claims on 01992 454 256.